How to Fix PLR_PRS_CALL_FAILED Error on FireStick 2025 Exclusive Guide

How to Resolve the PLR_PRS_CALL_FAILED Error on FireStick: In this guide, I will walk you through the steps to fix the PLR_PRS_CALL_FAILED error when using the Prime Video app on your Fire TV device. This solution applies to all Fire TV models, including FireStick Lite, Fire TV Cube, FireStick 4K, 4K Max, and other Fire TV devices.

What is the PLR_PRS_CALL_FAILED Error?

The PLR_PRS_CALL_FAILED error occurs when you’re attempting to stream content on the Amazon Prime Video app on your Fire TV, preventing any videos from playing. Interestingly, other apps like Netflix or YouTube may continue to work without issues. This error could be caused by several factors, such as a temporary glitch, problems with Amazon Prime Video servers in your region, or issues with your ISP’s connection to Amazon’s servers. In some cases, this issue may resolve itself within a few minutes or hours as the problem clears up automatically.

To check if the issue is caused by technical problems with your ISP or Prime Video servers, you can try switching to a different internet connection and see if the error persists. If the error continues to appear on a different connection and waiting doesn’t resolve the issue, you’ll need to troubleshoot the problem manually.

How to Resolve the PLR_PRS_CALL_FAILED Error on FireStick

If you’re facing the PLR_PRS_CALL_FAILED error while trying to stream content on Prime Video, it’s time to tackle the issue head-on. Follow the steps below, starting with the simplest fixes:

1. Restart Your Devices

The easiest and quickest fix is to restart both your Fire TV device and your router (and modem, if separate). Many users have found this simple step resolves issues like this one.

1. Fire TV Restart: Unplug the device from the power source, wait 3 seconds, and plug it back in.
2. Router/Modem Restart: Unplug the device, wait for 30 seconds, then plug it back in.

If that doesn’t help, proceed to the next fix.

2. Clear Amazon Prime Video’s Cache and Data

Corrupt or outdated data can cause issues like the PLR_PRS_CALL_FAILED error. Clearing the Prime Video app’s cache and data often resolves the issue.

Note: Clearing the data will log you out of the app and erase any local information like login credentials.

Here’s how to clear the data and cache:

1. On your Fire TV, navigate to the home screen.
2. Select Settings (gear icon) at the top-right of the screen.
3. Scroll to Applications and select it.
4. Choose Manage Installed Applications.
5. Scroll to Prime Video and select it.
6. Select Force Stop to close the app.
7. Choose Clear Data, then confirm by clicking on Clear Data again.
8. Select Clear Cache to remove cached files.
9. Make sure the cache size is 0 and data is minimal.

If this doesn’t solve the problem, try the next solution.

3. Deregister and Re-register Your Fire TV Device

One of the most effective ways to solve this issue is to deregister and then re-register your Fire TV. This process will log you out of your Amazon account and reset services like Prime Video, but don’t worry—it won’t delete your apps or data.

Here’s how to do it:

1. Go to Settings and select Account & Profile Settings.
2. Select Amazon Account, then click on Deregister.
3. Confirm your decision by selecting Deregister again.
4. After your device is deregistered, sign back in either by entering your login details manually or using a code on a mobile or computer device.
5. After successfully re-registering, try Prime Video again.

4. Change Your Amazon Account’s Country/Region

If none of the above solutions work, it could be due to incorrect region settings in your Amazon account. Changing your region can resolve the error if Prime Video is unavailable in your current location.

To update your region:

1. Go to Amazon.com on a computer or mobile device.
2. Sign in and navigate to Account & Lists.
3. Select Content & Devices, then go to the Preferences tab.
4. Click on Country/Region Settings and then select Change.
5. Update your address and region, then click Update.

After saving the changes, restart your Fire TV and check if the issue is resolved.

5. Disable IPV6 on Your Router

Some users have resolved the PLR_PRS_CALL_FAILED error by disabling IPV6 on their router, as Prime Video might not support IPV6 in all regions.

To disable IPV6:

1. Access your router’s settings by typing its IP address into a web browser.
2. Look for the IPV6 setting in your router’s configuration and disable it.
3. After making this change, restart your Fire TV and check if the error is gone.

6. Customize Advanced Network Settings

If none of the previous fixes worked, you can try adjusting your Fire TV’s advanced network settings. Here’s how to do it:

1. Go to Settings and select My Fire TV.
2. Click on About, then note your SSID, IP Address, and Gateway.
3. Go back to Settings and select Network.
4. Choose Join Other Network and enter your network’s SSID, password, and the IP settings you noted earlier.
5. For DNS 1, enter 8.8.8.8 and for DNS 2, enter 8.8.8.4.
6. Save the changes and check if Prime Video works.

Contact Amazon Support

If none of the solutions above work, it may be time to reach out to Amazon Support for assistance. You can contact them at 1-888-280-4331, available 24/7, or visit Amazon’s Fire TV support forum for additional help.

FAQs

What causes the PLR_PRS_CALL_FAILED error on FireStick?

The PLR_PRS_CALL_FAILED error usually happens due to network issues, server problems with Amazon Prime Video, or corrupted cache data on your Fire TV device.

How long does it take for the PLR_PRS_CALL_FAILED error to fix itself?

In some cases, the issue resolves within a few minutes or hours if it’s caused by Amazon’s servers or temporary network disruptions. If it persists, troubleshooting is necessary.

Can changing my Amazon account region fix the PLR_PRS_CALL_FAILED error?

Yes, if your account region does not match your actual location, it can cause streaming errors. Updating your Amazon country/region settings may resolve the issue.

Does IPV6 affect Amazon Prime Video streaming?

Yes, some users have reported that disabling IPV6 on their router helped fix the PLR_PRS_CALL_FAILED error, as Prime Video may not fully support IPV6 in all regions.

Will deregistering my Fire TV delete my apps?

No, deregistering your Fire TV only logs you out of your Amazon account. Your apps and downloaded content will remain, but you will need to sign in again.

How do I manually set DNS on FireStick to fix Prime Video errors?

Go to Settings > Network > Join Other Network, enter your Wi-Fi details, and set DNS 1 to 8.8.8.8 and DNS 2 to 8.8.8.4 to improve connectivity.

Conclusion

The PLR_PRS_CALL_FAILED error can be frustrating, but the solutions above should help you get Prime Video working again on your Fire TV device. If you continue to face the issue, contacting Amazon support is your best option for further troubleshooting.